At Dalton’s Printers, we want everything to run as smoothly as possible – from your first quote to the final delivery.
If you’ve got a question, chances are it’s answered below. If not, we’re just a phone call or email away.
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- General Questions
- Ordering & Payment
- Shipping & Delivery
- Custom Work & Special Requests
- Support & Policies
General Questions
Q: What services do you offer?
We offer a full range of high-quality printing and packaging services, including:
Business cards & stationery
- Flyers, brochures & posters
- Booklets & manuals
- Banners & wide-format prints
- Labels & custom packaging
- Branded clothing & merchandise
- And if you’ve got something more unusual in mind – we love a challenge.
Q: What file types do you accept?
We accept most standard file formats:
- PDF (preferred)
- JPG/JPEG
- PNG
- TIFF
- AI (Illustrator)
- PSD (Photoshop)
- Need a hand with file setup? Our team’s happy to help.
- PDF (preferred)
- JPG/JPEG
- PNG
- TIFF
- AI (Illustrator)
- PSD (Photoshop)
- Need a hand with file setup? Our team’s happy to help.
Q: Do you offer graphic design services?
Yes! Our in-house designers can create artwork from scratch or tweak your existing files to make sure everything prints perfectly.
Q: Can I see a proof before printing?
Of course. We’ll send you a digital proof for approval before we start printing. If you’d prefer a physical proof, just let us know — we can arrange one for a small extra fee.
Ordering & Payment
Q: How do I place an order?
You can order via our website, by email, or by popping into our Accrington shop. Not sure what you need? Give us a call — we’re always happy to guide you through.
Q: What’s your typical turnaround time?
It depends on the job:
Small jobs: usually 1–2 business days
Larger or custom jobs: typically 3–5 business days
Need it quicker? We offer rush services too — just ask.
Larger or custom jobs: typically 3–5 business days
Need it quicker? We offer rush services too — just ask.
Q: What payment methods do you accept?
- All major credit/debit cards
- Bank Transfers
- PayPal and similar services
- Cash (for in-store orders)
- Bank Transfers
- PayPal and similar services
- Cash (for in-store orders)
Q: Do you offer bulk discounts?
Yes - we offer discounts for large-volume or repeat orders. Just get in touch and we’ll put together a custom quote.
Shipping & Delivery
Q: Do you offer delivery or shipping?
We do. We provide local delivery and nationwide shipping. Costs vary depending on the size and destination of your order.
Q: How do I track my delivery?
Once your order’s dispatched, we’ll email you a tracking number so you can follow its journey.
Q: Can I collect my order in person?
Absolutely — in-store pickup is free during our business hours. We’ll let you know as soon as it’s ready.
Custom Work & Special Requests
Q: Can you handle custom or unusual print jobs?
Definitely. We specialise in bespoke printing — whether you need a one-off run or something completely unique. Tell us what you’ve got in mind and we’ll help bring it to life.
Q: Can you match specific colours?
Yes — we use professional colour-matching systems. Just send over your Pantone or CMYK codes for the most accurate results.
Support & Policies
Q: What if there’s a problem with my order?
We want you to be completely happy. If there’s an issue, please let us know within 7 days of receiving your order, and we’ll sort it promptly.
Q: Do you store my files for future use?
Yes — we securely store your artwork to make repeat orders easy. If you’d prefer we delete your files after completion, just let us know.
Can I cancel or get a refund?
Orders can be cancelled if production hasn’t started yet. If there’s a fault with your order, we’ll happily offer a reprint or refund. Please note: custom or personalised orders are non-refundable unless faulty.