FAQs

At Dalton’s Printers, we want everything to run as smoothly as possible – from your first quote to the final delivery.
If you’ve got a question, chances are it’s answered below. If not, we’re just a phone call or email away.

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  • General Questions
  • Ordering & Payment
  • Shipping & Delivery
  • Custom Work & Special Requests
  • Support & Policies

General Questions

We offer a full range of high-quality printing and packaging services, including:

Business cards & stationery
- Flyers, brochures & posters
- Booklets & manuals
- Banners & wide-format prints
- Labels & custom packaging
- Branded clothing & merchandise
- And if you’ve got something more unusual in mind – we love a challenge.

We accept most standard file formats:

- PDF (preferred)
- JPG/JPEG
- PNG
- TIFF
- AI (Illustrator)
- PSD (Photoshop)
- Need a hand with file setup? Our team’s happy to help.
Yes! Our in-house designers can create artwork from scratch or tweak your existing files to make sure everything prints perfectly.
Of course. We’ll send you a digital proof for approval before we start printing. If you’d prefer a physical proof, just let us know — we can arrange one for a small extra fee.

Ordering & Payment

You can order via our website, by email, or by popping into our Accrington shop. Not sure what you need? Give us a call — we’re always happy to guide you through.
It depends on the job: Small jobs: usually 1–2 business days
Larger or custom jobs: typically 3–5 business days
Need it quicker? We offer rush services too — just ask.
- All major credit/debit cards
- Bank Transfers
- PayPal and similar services
- Cash (for in-store orders)
Yes - we offer discounts for large-volume or repeat orders. Just get in touch and we’ll put together a custom quote.

Shipping & Delivery

We do. We provide local delivery and nationwide shipping. Costs vary depending on the size and destination of your order.
Once your order’s dispatched, we’ll email you a tracking number so you can follow its journey.
Absolutely — in-store pickup is free during our business hours. We’ll let you know as soon as it’s ready.

Custom Work & Special Requests

Definitely. We specialise in bespoke printing — whether you need a one-off run or something completely unique. Tell us what you’ve got in mind and we’ll help bring it to life.
Yes — we use professional colour-matching systems. Just send over your Pantone or CMYK codes for the most accurate results.

Support & Policies

We want you to be completely happy. If there’s an issue, please let us know within 7 days of receiving your order, and we’ll sort it promptly.
Yes — we securely store your artwork to make repeat orders easy. If you’d prefer we delete your files after completion, just let us know.
Orders can be cancelled if production hasn’t started yet. If there’s a fault with your order, we’ll happily offer a reprint or refund. Please note: custom or personalised orders are non-refundable unless faulty.